PRIVACY POLICY

Last Updated: January 1, 2025

Introduction

The Kidwell Team, LLC, doing business as Leadwell and LeadwellPlus (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites at https://www.leadwell.com, https://leadwellplus.com, https://redefineyourservantleadership.com, and https://www.jonkidwell.com, use our LeadwellPlus SaaS platform, or engage with our services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

Personal Information You Provide

When you register for an account, subscribe to our services, or interact with us, we may collect:

  • Name and contact information (email address, phone number, mailing address)
  • Account credentials (username and password)
  • Payment and billing information
  • Company name and job title
  • Communication preferences
  • Information you provide in forms, surveys, or correspondence

Automatically Collected Information

When you use our Services, we automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • Operating system and device identifiers
  • Usage data and interaction with our Platform features

Cookies and Tracking Technologies

We use cookies and similar tracking technologies. You can control cookies through your browser settings. Our use includes:

  • Essential cookies: Required for the Platform to function properly (cannot be disabled)
  • Functional cookies: Remember your preferences and settings
  • Analytics cookies: Help us understand how you use our Services (can be disabled)
  • Marketing cookies: Used to deliver relevant advertising (can be disabled)

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide, maintain, and improve our Services and LeadwellPlus Platform
  • Process your transactions and manage your subscriptions
  • Send you transactional emails (account notifications, billing, security alerts)
  • Send you marketing communications and platform news (which you can opt-out of)
  • Respond to your inquiries and provide customer support
  • Analyze usage patterns and improve user experience
  • Detect and prevent fraud, abuse, and security issues
  • Comply with legal obligations

3. EMAIL COMMUNICATIONS

We send two types of emails:

Transactional Emails (Required)

These are necessary for the operation of your account and cannot be opted out of:

  • Account creation and verification
  • Password resets
  • Billing and payment notifications
  • Critical security alerts
  • Service status updates
  • Direct responses to your support requests

Marketing Emails (Optional)

These include newsletters, platform news, feature updates, and promotional content. You can opt-out at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Updating your preferences in your account settings
  • Emailing admin@leadwell.com with “Stop Receiving Emails” in the subject line

Even if you opt-out of marketing emails, you will still receive transactional emails.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who help us operate our Services (payment processors, email service providers, hosting providers, analytics services)

Legal Requirements: When required by law, subpoena, court order, or government request

Business Transfers: In connection with a merger, acquisition, or sale of assets

With Your Consent: When you explicitly authorize us to share your information

5. DATA RETENTION

We retain your information for as long as:

  • Your account remains active
  • Needed to provide you Services
  • Required for legal, tax, or compliance purposes

If you leave a comment, the comment and its metadata are retained indefinitely for spam prevention and content moderation.

User account information is retained as long as your account is active. You can request deletion by contacting us.

6. YOUR RIGHTS AND CHOICES

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal retention requirements)
  • Opt-out of marketing communications
  • Export your data in a portable format
  • Object to certain processing activities

To exercise these rights, contact us at hello@leadwell.com.

California Residents: See Section 11 for additional CCPA rights.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure payment processing through third-party providers

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. THIRD-PARTY SERVICES AND LINKS

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Embedded Content: Articles on our sites may include embedded content (videos, images, etc.) from other websites. This embedded content may collect data about you and use cookies.

9. CHILDREN’S PRIVACY

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

10. INTERNATIONAL DATA TRANSFERS

Our Services are hosted in the United States. If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our Services, you consent to this transfer and processing.

11. CALIFORNIA PRIVACY RIGHTS (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and disclose
  • Right to request deletion of personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us at hello@leadwell.com or call 832-895-1253.

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

12. EUROPEAN PRIVACY RIGHTS (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, data portability, and to object to processing.

Legal basis for processing: We process your data based on:

  • Contractual necessity (to provide Services you’ve requested)
  • Legitimate interests (to improve our Services and communicate with you)
  • Consent (for marketing communications)
  • Legal obligations (for compliance purposes)

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the new Privacy Policy on this page
  • Updating the “Last Updated” date
  • Sending you an email notification (for material changes)

Your continued use of our Services after changes become effective constitutes acceptance of the revised Privacy Policy.

14. CONTACT US

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

The Kidwell Team, LLC (Leadwell)
11805 Chimney Rock Road, #35874
Houston, TX 77035
United States

Email: hello@leadwell.com
Phone: 832-895-1253

For privacy-specific inquiries: admin@leadwell.com

ADDITIONAL INFORMATION

Comments and User-Generated Content

When visitors leave comments on our sites, we collect the data shown in the comments form, plus the visitor’s IP address and browser user agent string for spam detection.

An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media Uploads

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images.